1. Terms of Use
Terms of Use
Welcome to T&R Analytics & Web Designs (“T&R”, “we”, “our”, or “us”). By accessing or using our website, platforms, or services, you agree to be bound by these Terms of Use.
1. Services
T&R Analytics & Web Designs provides digital services, including but not limited to:
- Web design and development
- Software and platform development
- Payment integration and technical consulting
- Digital systems, analytics, and IT support services
All services are provided subject to availability and agreed project scope.
2. User Responsibilities
By using our services, you agree to:
- Provide accurate and complete information where required
- Use our platforms and services for lawful purposes only
- Not engage in any activity that may compromise system security or integrity
3. Payments
Payments for services are required as agreed in contracts, invoices, or proposals. Failure to settle payments may result in suspension or termination of services.
4. Intellectual Property
All content, software, designs, and materials produced by T&R remain our intellectual property unless otherwise agreed in writing.
5. Limitation of Liability
T&R shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our services.
6. Modifications
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated terms.
7. Governing Law
These Terms are governed by the laws applicable in the jurisdiction where the business entity providing the service is registered.
2. Privacy Policy
Privacy Policy
T&R Analytics & Web Designs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect:
- Personal information (name, email address, contact details)
- Business information provided during onboarding or service requests
- Technical data such as IP address, browser type, and usage data
2. Use of Information
We use collected information to:
- Provide and improve our services
- Communicate with clients
- Process payments and invoices
- Comply with legal and regulatory requirements
3. Data Sharing
We do not sell or rent personal data. Information may be shared with trusted third-party service providers (e.g., payment processors) strictly for operational purposes.
4. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
5. Cookies
Our website may use cookies to enhance user experience and analyze website traffic.
6. Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
7. Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page.
3. Refund Policy
Refund Policy
At T&R Analytics & Web Designs, we aim to provide high-quality digital services. Due to the nature of our work, the following refund policy applies:
1. Digital Services
Payments made for digital services, development work, integrations, or consulting are generally non-refundable once work has commenced.
2. Advance Payments
Advance or milestone payments cover resource allocation and project initiation and are non-refundable unless otherwise stated in a written agreement.
3. Service Issues
If a client believes a service has not been delivered according to the agreed scope, the issue must be reported in writing within 7 days of delivery. We will make reasonable efforts to resolve the issue.
4. Cancellations
If a project is cancelled by the client after commencement, charges will apply for work already completed.
5. Refund Method
Approved refunds, if any, will be processed via the original payment method and may take several business days to reflect.
Contact Information
Make sure this appears clearly on your website (footer or Contact page):
T&R Analytics & Web Designs
📧 Email: info@trwebsolutions.com
📞 Phone: +266 5329 8470
🌍 Location: Lesotho / South Africa (as applicable)